Terms of purchase
Terms of purchase
1. General
1.1. These purchase conditions apply when you as a customer place an order via www.labelmate.se and associated pages.
1.2. By completing a purchase, you accept these terms of purchase.
1.3. To shop on the website, you must be at least 18 years old or have a guardian's approval.
1.4 By completing a purchase, you agree to our shipping partner's terms and conditions. Read the terms and conditions here: https://legal.footway.com/dokument/anvandarvillkor
2. Order
2.1. Once you have completed your order, an order confirmation will be sent to the email address you provided. The order confirmation confirms that we have received your order.
2.2. We reserve the right to cancel or adjust orders in the event of obvious errors, such as incorrect prices, technical problems or if the item is not in stock.
2.3. All orders are binding. If you wish to change or cancel an order after completing the purchase, please contact our customer service immediately. We cannot guarantee that changes can be made after the order has been processed.
3. Prices and payment
3.1. All prices are stated in Swedish kronor (SEK) including VAT, where applicable. For customers within the EU, there are no additional taxes or customs duties.
3.2. For international customers, prices may be displayed in other currencies depending on geographic location and/or payment method.
3.3. We offer several payment options, such as credit card (Visa, MasterCard), invoice, direct payment and bank transfer. Available payment methods may vary by country.
3.4. When paying against an invoice, a credit check can be carried out. In the event of late payment, a statutory reminder fee and late payment interest will be added according to current law.
3.5. We reserve the right to adjust prices and charges without prior notice, but not after an order has been confirmed.
4. Delivery
4.1 Delivery area and conditions
By completing a purchase, you agree to our shipping partner's terms and conditions. Read the terms and conditions here: https://legal.footway.com/dokument/anvandarvillkor
We deliver within Europe.
Normal delivery time:
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Sweden: 2–5 working days
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EU & Norway: 3-10 working days
(delivery times are estimated and may vary)
4.2 Shipping cost
Shipping costs are added to all orders and are clearly stated at checkout before the purchase is made.
4.3 Delays and stock status
If an item is out of stock or if the delivery time is extended, we will contact you as soon as possible. You are then given the opportunity to change or cancel the order.
4.4 Transport liability
We are responsible for the goods during transport until delivery has taken place according to the chosen delivery method. Any transport damage must be reported to our customer service within a reasonable time.
4.5 Unclaimed packages
If the customer does not collect his package from the selected service point or parcel box within the time specified by the carrier, the package is considered not collected and returned to us.
For unclaimed packages, we reserve the right to charge the customer a fee equal to our actual costs for shipping, return shipping, handling and administration. The fee currently amounts to 79 SEK.
Uncollected packages are not covered by the right of withdrawal according to the Distance Contracts Act, because the item has not been collected and received by the customer.
If the customer wishes to have the item sent again after returning it to us, a new shipping cost of SEK 59 will be added.
5. International trade
5.1 Sales within the EU
We sell to the entire EU. For customers within the EU, no customs duties or import taxes are added. VAT is charged according to current EU rules (OSS/IOSS where applicable).
5.2 Sales to Norway (VOEC)
Orders to Norway are handled according to The VOEC system (VAT On E-Commerce).
This means that:
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Norwegian VAT is included in the price at the time of purchase
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The customer needs do not pay VAT or duty on delivery
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The package is delivered without extra charges upon receipt
6. Right of withdrawal
6.1. As a consumer, according to the Distance Contracts Act, you have the right to cancel your purchase within 14 days from the day you received the item.
6.2. To use the right of withdrawal, you must contact us at hello@labelmate.se and communicate your decision.
6.3. Returned goods must be unused and in original packaging. Return shipping is charged at SEK 79.
6.4. Paid shipping is not refunded. Refunds are made for the products sent back.
6.5. Refunds are made within 14 days from when we received and approved the return.
6.6. Returns are only accepted if all conditions according to point 6 are met. Products that have been opened, used, lack original packaging or otherwise are not in substantially unchanged condition are not accepted for return and no refund will then be made.
7. Complaint
7.1. If a product is defective or incorrectly delivered, you have the right to complain according to the Consumer Purchase Act. Complaints must be made within a reasonable time and no later than three years from the purchase.
7.2. Contact our customer service at hello@labelmate.se with order number and description of the error.
7.3. In the event of an approved complaint, we are responsible for the return shipping and offer a replacement product or refund.
8. Liability
8.1. Labelmate is not responsible for damages that occur due to incorrect use of the products.
8.2. Our liability is limited to the purchase value of the product. We are not responsible for indirect or consequential damages.
9. Warranty
9.1. We offer a one (1) year warranty on all label printers from the date of purchase.
9.2. The warranty covers manufacturing and material defects but does not apply to normal wear and tear, improper use or accidents.
9.3. For warranty matters, please contact hello@labelmate.se with order number and problem description.
10. Personal data
10.1. We process personal data in accordance with the GDPR.
10.2. Personal data is used to fulfill our commitments and provide you with the best possible service.
10.3. You have the right to request an extract, correction or deletion of your personal data.
11. Disputes and choice of law
11.1. In the event of a dispute, we follow the recommendations of the General Complaints Board.
11.2. Swedish law is applied to these purchase conditions.
12. Contact
For questions about these terms of purchase, contact us at:
Email: hello@labelmate.se