FAQ - Frequently asked questions

We sell label printers and labels from the Niimbot brand via our online store to private individuals throughout Europe and Scandinavia.

Yes, we are a Swedish company and comply with Swedish consumer purchase law and distance contract law.

No, we are a pure online store and only sell online. We are distributors and resellers of the Niimbot brand. Are you a company and want to sell Niimbot products? Contact us!

You add items to your shopping cart, proceed to checkout, and complete your purchase by selecting a payment and delivery method. Once your purchase is complete, you will receive an order confirmation via email.

Please contact us as soon as possible after placing your order. If the order has not been shipped, we can usually help you.

Yes, an order confirmation will be sent automatically to the email address you provided at the time of purchase.

We offer secure payments via established payment providers. You can pay by card or Klarna. If you are a business and would like an invoice or receipt for your purchase, please email us!

Yes, all payments are made via encrypted and secure payment solutions.

Card payments are deducted immediately. For invoices or partial payments, the terms and conditions of the payment provider apply.

No, we are affiliated with VOEC and pay tax to the Norwegian government so that you, as a Norwegian customer, will not incur any unexpected charges.

Normal delivery time is 2–5 business days within Sweden, unless otherwise stated. All packages leave our warehouse no later than 2 business days after the order is placed, after which it depends on the shipping provider and the choice you make as a customer at checkout.

The shipping cost is clearly displayed at checkout before you complete your purchase. It costs between SEK 59 and SEK 99. For orders over SEK 799, shipping is free within Sweden.

We currently use PostNord and EarlyBird. Outside Sweden, we only use PostNord, and for deliveries outside Sweden, we always use traceable packages.

When your order is shipped, you will receive a tracking number via email if you have selected PostNord. You should also receive a notification on your phone that a package is on its way!

Yes, you have a 14-day right of withdrawal under the Distance Contracts Act.

Please contact us by email before returning the item and we will send you instructions for the return. Return shipping is paid by the customer unless otherwise stated. Return shipping costs SEK 79.

Refunds are normally made within 10 days of us receiving and approving the return.

If an item is defective or damaged, please contact us as soon as possible with a description of the problem and, if possible, photos and videos. 

We handle complaints as quickly as possible, usually within a few working days.